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Frequently Asked Questions
Get Quick Answers to Common Queries
Are you a bank?
No ❌
We are
not a bank
. Jodhanasoft is a technology service provider offering software-enabled facilitation services on a B2B basis.
Do you provide wallet services?
No ❌
We do
not provide wallet services
, hold customer funds, or act as a payment aggregator.
Is manual payout processing allowed?
Yes ✅
We provide robust manual fallback processing in addition to API-based automation for uninterrupted service.
Is KYC mandatory?
Yes ✅
Full KYC compliance is mandatory for all business clients as per regulatory guidelines and our internal policies.
Are your services refundable?
No ❌
Setup fees, subscription charges, and transaction fees are non-refundable as per our Refund Policy.
What is the jurisdiction for disputes?
All legal matters and disputes shall be subject to the exclusive jurisdiction of courts in
Jodhpur, Rajasthan
.
Who can use your services?
Our services are exclusively for
registered businesses
(B2B only). Individuals or retail users cannot onboard.
Do you support cryptocurrency, gaming or betting transactions?
No ❌
We strictly prohibit and do not support cryptocurrency, gaming, betting, gambling, or any other restricted/prohibited activities.
Still have questions?
Contact Us